AI5 PROFESSIONAL CERTIFICATE · BY TGC INDIA · UPDATED AUGUST 2026
AI Chatbot Development
Create website and support chatbots connected to approved information.
Online + OfflineWeekdays + WeekendsRegular + Fast Track
22+years in training
20,000+learners across TGC
5classroom locations
Live onlinejoin from anywhere
NEXT START OPTIONS
Choose a live batch.
COURSE OVERVIEW
What this course
is built to do.
Build website and support chatbots that answer from approved information, capture qualified enquiries and hand difficult conversations to people.
Each module combines a live trainer demonstration, guided lab, assignment and review before the next stage.
CONNECTED CAREER DIRECTIONS
AI Chatbot DeveloperConversational AI AssociateSupport Automation BuilderChatbot Implementation Specialist
IS THIS COURSE RIGHT FOR YOU?
Choose it for the right reason.
You want a chatbot that answers from approved information
You need lead capture or support hand-off
You want to connect a website chat with CRM or business tools
YOUR LEARNING ARC
From guided foundation to finished work.
Design
Map users, intents, conversation states and escalation.
Ground
Prepare knowledge and define answer limits.
Connect
Build flows, capture data and call business systems.
Launch
Test, deploy and monitor the chatbot.
INDUSTRY TASKS
Practise the work, not only the tool.
- Build a source-grounded website assistant
- Capture and qualify a course or service enquiry
- Send a conversation to CRM and human support
PRO
LED
LED
YOUR TRAINING TEAM
Learn from experienced working professionals.
Live demonstrations, guided practice and direct project feedback are part of the course. Trainers update examples and tool coverage as professional practice changes.
WHAT YOU WILL BE ABLE TO DO
Course outcomes
01
Design clear chatbot conversations
A tested intent, state, fallback and hand-off map.
02
Create grounded chatbot answers
A knowledge-based assistant checked against approved sources.
03
Connect chat with business action
A working CRM or support hand-off with captured context.
04
Test and operate a public chatbot
A deployed capstone with test results, monitoring and update notes.
TAKE THE NEXT STEP
Need fees, syllabus or the right batch?
An AI5 Academy advisor can help you compare mode, schedule and starting level.
DETAILED COURSE FLOW
5 learning modules
Build website and support chatbots that answer from approved information, collect useful context and pass complex conversations to people.
Chatbot use case and conversation design
Define the user, purpose and boundaries before choosing tools or writing prompts.
CORE TOPICS
- Support, lead, booking and internal-help use cases
- Intent, entities and conversation states
- Tone, fallback and escalation rules
- Success measures and conversation review
GUIDED PRACTICE
Map a complete chatbot conversation for a selected service and test common user paths.
MODULE DELIVERABLE
Conversation map and chatbot brief
Knowledge preparation and grounded answers
Prepare approved information so the chatbot can answer accurately and show its limits.
CORE TOPICS
- Source selection and content cleanup
- Chunking, embeddings and retrieval basics
- Prompt rules and source references
- Unsupported questions and safe refusal
GUIDED PRACTICE
Create a small knowledge base and test answers against source material.
MODULE DELIVERABLE
Grounded knowledge chatbot
Building with Botpress and model APIs
Create a working chatbot using visual flows, model calls and structured data.
CORE TOPICS
- Botpress workspace and flow building
- Variables, conditions and reusable actions
- Model prompts and structured output
- Forms, validation and lead capture
GUIDED PRACTICE
Build a multi-step chatbot that answers questions and captures a qualified enquiry.
MODULE DELIVERABLE
Working website chatbot
Webhooks, CRM and human hand-off
Connect conversations to business systems and route cases to the correct person.
CORE TOPICS
- Webhook requests and API authentication
- CRM record creation and deduplication
- Email, WhatsApp and ticket hand-off
- Conversation history and consent records
GUIDED PRACTICE
Send a qualified lead to a CRM and create a human follow-up task with conversation context.
MODULE DELIVERABLE
Connected lead and support workflow
Testing, launch and chatbot capstone
Test accuracy, user experience, safety and operating cost before public use.
CORE TOPICS
- Conversation test sets and failure logs
- Prompt injection and restricted topics
- Analytics, cost and response time
- Deployment, monitoring and update ownership
GUIDED PRACTICE
Launch a controlled chatbot pilot and present test results, limits and operating notes.
MODULE DELIVERABLE
Deployed chatbot capstone
HOW THE TRAINING WORKS
Learn it. Apply it. Get it reviewed. Improve it.
Every important skill moves through explanation, demonstration, guided use and independent application. Trainer feedback is used to revise the work before it becomes part of the final portfolio.
Concept briefing
The trainer explains the principle, use case, limitations and the quality standard expected.
Live demonstration
A complete task is demonstrated while the trainer explains decisions, checks and common mistakes.
Guided lab
Learners repeat the method with support, ask questions and correct problems during the session.
Applied assignment
The same method is used on a different brief so the learner must make independent decisions.
Review and revision
Work is checked against a rubric, revised after feedback and prepared for project presentation.
PROGRESS IS CHECKED THROUGHClass exercisesModule deliverablesProject reviewsFinal capstone presentation
PORTFOLIO WORK
Projects you can show
Guided practice brief
Plan, produce, test and present a finished piece with trainer feedback.
Individual application
Plan, produce, test and present a finished piece with trainer feedback.
Workflow build
Plan, produce, test and present a finished piece with trainer feedback.
Industry-style assignment
Plan, produce, test and present a finished piece with trainer feedback.
Quality review
Plan, produce, test and present a finished piece with trainer feedback.
Final capstone
Plan, produce, test and present a finished piece with trainer feedback.
TAKE THE NEXT STEP
Need fees, syllabus or the right batch?
An AI5 Academy advisor can help you compare mode, schedule and starting level.
TOOLS COVERED
OpenAIBotpressVector DBWebhooks
Tool coverage may be updated when the industry changes. Core methods remain part of the course.COMMON QUESTIONS
Before you apply
Is coding required?
Visual chatbot tools cover much of the course; basic API work is introduced for external connections.
＋Can the bot answer from my own website or documents?
Yes. You will prepare approved sources and test whether answers remain tied to them.
＋Will the chatbot collect leads?
Yes. Form-style capture, validation, qualification and CRM hand-off are included.
＋Do I need coding experience?
No, unless the course level says otherwise. Your advisor will check the right starting level.
＋Are classes live or recorded?
Classes are trainer-led in the classroom or live online. Recordings may support revision but do not replace class.
＋Will I receive a certificate?
Yes. Course completion requires attendance, assignments and the final project.
＋Can working professionals join?
Yes. Weekday, weekend and selected fast-track schedules are available.
＋NEXT BATCH
Choose your course.
Choose your schedule.
Online or offline. Weekdays or weekends. Regular or fast track. Speak with an AI5 Academy advisor about the right starting level.