AI5 PROFESSIONAL CERTIFICATE · BY TGC INDIA · UPDATED AUGUST 2026
WhatsApp AI Automation
Build compliant WhatsApp lead, service and notification workflows.
Online + OfflineWeekdays + WeekendsRegular + Fast Track
22+years in training
20,000+learners across TGC
5classroom locations
Live onlinejoin from anywhere
NEXT START OPTIONS
Choose a live batch.
COURSE OVERVIEW
What this course
is built to do.
Build official, supervised WhatsApp workflows for leads, support and notifications with templates, AI assistance, CRM hand-offs and policy controls.
Each module combines a live trainer demonstration, guided lab, assignment and review before the next stage.
CONNECTED CAREER DIRECTIONS
WhatsApp Automation SpecialistConversational Workflow BuilderCRM Automation AssociateMessaging Solutions Consultant
IS THIS COURSE RIGHT FOR YOU?
Choose it for the right reason.
You need official WhatsApp business workflows
You want AI assistance with human escalation
You need CRM-connected lead or support handling
YOUR LEARNING ARC
From guided foundation to finished work.
Comply
Platform, opt-in, template and messaging rules.
Build
Webhooks, templates and conversation flow.
Assist
AI classification, knowledge and escalation.
Operate
CRM hand-offs, monitoring, opt-outs and reporting.
INDUSTRY TASKS
Practise the work, not only the tool.
- Prepare a compliant template and consent map
- Build a supervised AI response workflow
- Connect WhatsApp activity to a lead or support record
PRO
LED
LED
YOUR TRAINING TEAM
Learn from experienced working professionals.
Live demonstrations, guided practice and direct project feedback are part of the course. Trainers update examples and tool coverage as professional practice changes.
WHAT YOU WILL BE ABLE TO DO
Course outcomes
01
Design compliant WhatsApp automation
An opt-in, template and policy-aligned flow specification.
02
Build supervised AI message handling
Intent, confidence and escalation rules in a working workflow.
03
Connect conversations with CRM action
Lead or support records with tracked hand-offs and follow-up.
04
Operate and measure a pilot
Alerts, opt-out handling, documentation and performance reporting.
TAKE THE NEXT STEP
Need fees, syllabus or the right batch?
An AI5 Academy advisor can help you compare mode, schedule and starting level.
DETAILED COURSE FLOW
5 learning modules
Build compliant WhatsApp lead, support and notification workflows connected to approved AI processing, CRM records and human teams.
WhatsApp Business Platform foundations
Understand the official API, roles, consent and message rules before designing automation.
CORE TOPICS
- Business accounts, numbers and providers
- Opt-in, templates and conversation categories
- Quality, limits and policy compliance
- Use cases, ownership and escalation
GUIDED PRACTICE
Prepare a compliant message and consent map for a selected business use case.
MODULE DELIVERABLE
WhatsApp automation compliance plan
Templates, webhooks and message flows
Create reliable inbound and outbound messaging with clear state and fallback.
CORE TOPICS
- Template creation and variables
- Webhook events and delivery status
- Menus, replies and conversation state
- Media messages and validation
GUIDED PRACTICE
Build a test flow from inbound message through classification to approved response.
MODULE DELIVERABLE
Working WhatsApp message workflow
AI classification and response assistance
Use AI for intent, extraction and drafting while preventing uncontrolled replies.
CORE TOPICS
- Intent and entity extraction
- Knowledge-grounded response drafting
- Confidence thresholds and restricted topics
- Human review and escalation
GUIDED PRACTICE
Create a supervised assistant that routes uncertain or sensitive messages to a person.
MODULE DELIVERABLE
Controlled AI response layer
CRM, lead and service integration
Keep conversations connected to customer records and team action.
CORE TOPICS
- Lead creation and deduplication
- Assignment, follow-up and reminders
- Support tickets and status updates
- Tags, source tracking and reporting
GUIDED PRACTICE
Connect WhatsApp messages with a lead or service workflow and track every hand-off.
MODULE DELIVERABLE
CRM-connected messaging automation
Monitoring, testing and business capstone
Prepare the workflow for volume, failures, opt-outs and changing business rules.
CORE TOPICS
- Delivery errors, retries and alerts
- Opt-out and preference handling
- Response, conversion and service metrics
- Documentation, ownership and improvement
GUIDED PRACTICE
Deploy a controlled pilot and present policy, workflow, exceptions and measurable results.
MODULE DELIVERABLE
WhatsApp AI automation capstone
HOW THE TRAINING WORKS
Learn it. Apply it. Get it reviewed. Improve it.
Every important skill moves through explanation, demonstration, guided use and independent application. Trainer feedback is used to revise the work before it becomes part of the final portfolio.
Concept briefing
The trainer explains the principle, use case, limitations and the quality standard expected.
Live demonstration
A complete task is demonstrated while the trainer explains decisions, checks and common mistakes.
Guided lab
Learners repeat the method with support, ask questions and correct problems during the session.
Applied assignment
The same method is used on a different brief so the learner must make independent decisions.
Review and revision
Work is checked against a rubric, revised after feedback and prepared for project presentation.
PROGRESS IS CHECKED THROUGHClass exercisesModule deliverablesProject reviewsFinal capstone presentation
PORTFOLIO WORK
Projects you can show
Guided practice brief
Plan, produce, test and present a finished piece with trainer feedback.
Individual application
Plan, produce, test and present a finished piece with trainer feedback.
Workflow build
Plan, produce, test and present a finished piece with trainer feedback.
Industry-style assignment
Plan, produce, test and present a finished piece with trainer feedback.
Quality review
Plan, produce, test and present a finished piece with trainer feedback.
Final capstone
Plan, produce, test and present a finished piece with trainer feedback.
TAKE THE NEXT STEP
Need fees, syllabus or the right batch?
An AI5 Academy advisor can help you compare mode, schedule and starting level.
TOOLS COVERED
WhatsApp APIn8nCRMOpenAI
Tool coverage may be updated when the industry changes. Core methods remain part of the course.COMMON QUESTIONS
Before you apply
Is this based on the official API?
Yes. The course focuses on official WhatsApp Business Platform patterns and approved providers.
＋Will the AI reply without control?
Important and low-confidence messages are routed through defined human review or escalation.
＋Can it connect to a CRM?
Yes. Lead creation, assignment, follow-up and reporting are covered through common integration patterns.
＋Do I need coding experience?
No, unless the course level says otherwise. Your advisor will check the right starting level.
＋Are classes live or recorded?
Classes are trainer-led in the classroom or live online. Recordings may support revision but do not replace class.
＋Will I receive a certificate?
Yes. Course completion requires attendance, assignments and the final project.
＋Can working professionals join?
Yes. Weekday, weekend and selected fast-track schedules are available.
＋NEXT BATCH
Choose your course.
Choose your schedule.
Online or offline. Weekdays or weekends. Regular or fast track. Speak with an AI5 Academy advisor about the right starting level.