AI5 PROFESSIONAL CERTIFICATE · BY TGC INDIA · UPDATED AUGUST 2026
AI for Operations
Map processes, build standard procedures, monitor work and automate repeat tasks.
Online + OfflineWeekdays + WeekendsRegular + Fast Track
22+years in training
20,000+learners across TGC
5classroom locations
Live onlinejoin from anywhere
NEXT START OPTIONS
Choose a live batch.
COURSE OVERVIEW
What this course
is built to do.
Use AI to map processes, write operating procedures, coordinate work, analyse exceptions and build supervised automation for daily operations.
Each module combines a live trainer demonstration, guided lab, assignment and review before the next stage.
CONNECTED CAREER DIRECTIONS
AI Operations SpecialistProcess Improvement AssociateBusiness Automation CoordinatorOperations Analyst
IS THIS COURSE RIGHT FOR YOU?
Choose it for the right reason.
You manage repeated business processes
You need clearer SOPs and issue reports
You want supervised workflow automation
YOUR LEARNING ARC
From guided foundation to finished work.
Map
Measure process time, errors and ownership.
Standardise
Create SOPs, checklists and knowledge records.
Analyse
Track backlog, delays and exceptions.
Automate
Build a controlled workflow with recovery paths.
INDUSTRY TASKS
Practise the work, not only the tool.
- Map and measure an operating process
- Create a tested SOP package
- Build a supervised operations automation
PRO
LED
LED
YOUR TRAINING TEAM
Learn from experienced working professionals.
Live demonstrations, guided practice and direct project feedback are part of the course. Trainers update examples and tool coverage as professional practice changes.
WHAT YOU WILL BE ABLE TO DO
Course outcomes
01
Map and measure operations
A process map with baseline time, errors and ownership.
02
Create usable operating material
Tested SOPs, checklists and knowledge records.
03
Analyse operational performance
A dashboard and issue-led action report.
04
Build a supervised automation pilot
A tested workflow with exceptions and handover notes.
TAKE THE NEXT STEP
Need fees, syllabus or the right batch?
An AI5 Academy advisor can help you compare mode, schedule and starting level.
DETAILED COURSE FLOW
5 learning modules
Apply AI to process mapping, standard procedures, daily coordination, reporting and supervised automation across business operations.
Operations mapping and task selection
Find repeated work that can be improved without weakening control.
CORE TOPICS
- Process boundaries, inputs and outputs
- Time, delay, error and rework baselines
- AI, automation and human task selection
- Ownership, access and approval rules
GUIDED PRACTICE
Map one real operating process and select a measurable pilot.
MODULE DELIVERABLE
Operations opportunity map
SOPs, checklists and knowledge systems
Turn working knowledge into clear, usable operating material.
CORE TOPICS
- SOP structure and version control
- Checklists, forms and exception notes
- Policy and document summaries
- Searchable team knowledge collections
GUIDED PRACTICE
Create and user-test an SOP package for a repeat process.
MODULE DELIVERABLE
Versioned SOP and checklist library
Planning, coordination and service workflows
Support schedules, requests and hand-offs with structured AI assistance.
CORE TOPICS
- Workload and schedule preparation
- Request classification and routing
- Meeting notes, actions and ownership
- Supplier and internal communication
GUIDED PRACTICE
Build a supervised request-to-action workflow with escalation paths.
MODULE DELIVERABLE
Operations coordination workflow
Dashboards, issue analysis and decisions
Use operational data to explain delays, exceptions and next actions.
CORE TOPICS
- Data cleaning and standard fields
- Cycle time, backlog and error measures
- Root-cause questioning and issue logs
- Management summaries and dashboards
GUIDED PRACTICE
Analyse a supplied operations dataset and present a weekly action report.
MODULE DELIVERABLE
Operations performance dashboard
Automation pilot and handover
Connect one process while planning for failures and maintenance.
CORE TOPICS
- Triggers, conditions and notifications
- Human review and exception queues
- Logs, alerts and recovery
- Testing, documentation and ownership
GUIDED PRACTICE
Deliver a working automation pilot with tests and an operating guide.
MODULE DELIVERABLE
AI operations capstone
HOW THE TRAINING WORKS
Learn it. Apply it. Get it reviewed. Improve it.
Every important skill moves through explanation, demonstration, guided use and independent application. Trainer feedback is used to revise the work before it becomes part of the final portfolio.
Concept briefing
The trainer explains the principle, use case, limitations and the quality standard expected.
Live demonstration
A complete task is demonstrated while the trainer explains decisions, checks and common mistakes.
Guided lab
Learners repeat the method with support, ask questions and correct problems during the session.
Applied assignment
The same method is used on a different brief so the learner must make independent decisions.
Review and revision
Work is checked against a rubric, revised after feedback and prepared for project presentation.
PROGRESS IS CHECKED THROUGHClass exercisesModule deliverablesProject reviewsFinal capstone presentation
PORTFOLIO WORK
Projects you can show
Guided practice brief
Plan, produce, test and present a finished piece with trainer feedback.
Individual application
Plan, produce, test and present a finished piece with trainer feedback.
Workflow build
Plan, produce, test and present a finished piece with trainer feedback.
Industry-style assignment
Plan, produce, test and present a finished piece with trainer feedback.
Quality review
Plan, produce, test and present a finished piece with trainer feedback.
Final capstone
Plan, produce, test and present a finished piece with trainer feedback.
TAKE THE NEXT STEP
Need fees, syllabus or the right batch?
An AI5 Academy advisor can help you compare mode, schedule and starting level.
TOOLS COVERED
ChatGPTn8nSheetsNotion
Tool coverage may be updated when the industry changes. Core methods remain part of the course.COMMON QUESTIONS
Before you apply
Is coding required?
No. Core work uses documents, spreadsheets and visual automation tools.
＋Can I use my company process?
Yes, if it can be discussed safely; otherwise a supplied operations case is used.
＋What makes the final project useful?
It includes a baseline, working method, exception handling, tests and operating ownership.
＋Do I need coding experience?
No, unless the course level says otherwise. Your advisor will check the right starting level.
＋Are classes live or recorded?
Classes are trainer-led in the classroom or live online. Recordings may support revision but do not replace class.
＋Will I receive a certificate?
Yes. Course completion requires attendance, assignments and the final project.
＋Can working professionals join?
Yes. Weekday, weekend and selected fast-track schedules are available.
＋NEXT BATCH
Choose your course.
Choose your schedule.
Online or offline. Weekdays or weekends. Regular or fast track. Speak with an AI5 Academy advisor about the right starting level.