AI5 PROFESSIONAL CERTIFICATE · BY TGC INDIA · UPDATED AUGUST 2026
AI Agents for Business
Plan and run supervised AI agents for sales, service, HR, marketing and operations without heavy coding.
Online + OfflineWeekdays + WeekendsRegular + Fast Track
22+years in training
20,000+learners across TGC
5classroom locations
Live onlinejoin from anywhere
NEXT START OPTIONS
Choose a live batch.
COURSE OVERVIEW
What this course
is built to do.
Move from one-off chatbot requests to supervised agents that support sales, service, HR and operations across connected software.
Each module combines a live trainer demonstration, guided lab, assignment and review before the next stage.
CONNECTED CAREER DIRECTIONS
AI Operations CoordinatorAutomation ConsultantAI Business AnalystProcess Automation Specialist
IS THIS COURSE RIGHT FOR YOU?
Choose it for the right reason.
You manage repeat work across sales, service or operations
You want a no-code route into agents
You need human approval before business actions
YOUR LEARNING ARC
From guided foundation to finished work.
Use case
Choose a repeat task with clear ownership.
Agent map
Define inputs, tools, rules and hand-offs.
Build
Connect apps and add approval points.
Pilot
Measure quality, time and exceptions.
INDUSTRY TASKS
Practise the work, not only the tool.
- Map a lead response agent
- Create meeting follow-up with approval
- Design service escalation and reporting
PRO
LED
LED
YOUR TRAINING TEAM
Learn from experienced working professionals.
Live demonstrations, guided practice and direct project feedback are part of the course. Trainers update examples and tool coverage as professional practice changes.
WHAT YOU WILL BE ABLE TO DO
Course outcomes
01
Identify viable agent opportunities
A scored use-case map tied to a business baseline.
02
Design human-controlled agent workflows
A blueprint showing rules, approvals and escalation.
03
Build a connected no-code pilot
A working agent using common business applications.
04
Measure and present business impact
A pilot review covering time, quality, risks and rollout.
TAKE THE NEXT STEP
Need fees, syllabus or the right batch?
An AI5 Academy advisor can help you compare mode, schedule and starting level.
DETAILED COURSE FLOW
5 learning modules
Identify worthwhile agent use cases and build supervised no-code pilots for sales, service and operations.
Finding the right agent use case
Select repeatable work where an agent can assist without creating unnecessary risk.
CORE TOPICS
- Process mapping and task frequency
- Value, effort and risk scoring
- Agent, automation or human decision
- Ownership and measurable baseline
GUIDED PRACTICE
Score five possible use cases and select one pilot with a clear success measure.
MODULE DELIVERABLE
Prioritised agent opportunity map
Designing the supervised agent
Define what the agent receives, decides, produces and sends for approval.
CORE TOPICS
- Inputs, outputs and business rules
- Knowledge sources and data boundaries
- Approval, escalation and exception paths
- Tone, quality and response standards
GUIDED PRACTICE
Create a visual blueprint for a lead, support or operations agent.
MODULE DELIVERABLE
Agent service blueprint
No-code building and connections
Connect the agent with common workplace tools through visual automation.
CORE TOPICS
- Triggers, actions and conditional paths
- Forms, email, sheets, CRM and calendars
- AI classification and structured extraction
- Webhooks and common connection failures
GUIDED PRACTICE
Build a working workflow that receives a request, processes it and prepares an approved response.
MODULE DELIVERABLE
Connected no-code agent prototype
Testing, controls and team adoption
Check quality, prevent unsafe actions and prepare people to use the agent properly.
CORE TOPICS
- Test cases and exception scenarios
- Human review and audit records
- Privacy, access and approved information
- User guidance and change management
GUIDED PRACTICE
Test the pilot with normal, incomplete and risky inputs and document the correct response.
MODULE DELIVERABLE
Pilot test report and operating guide
Business capstone and ROI review
Present the agent as a managed business improvement rather than a technology demonstration.
CORE TOPICS
- Time, cost and quality baseline
- Pilot results and exception rate
- Scale, maintain or stop decision
- 30-day rollout plan
GUIDED PRACTICE
Demonstrate a supervised business agent and explain controls, savings and next actions.
MODULE DELIVERABLE
Agent pilot, ROI note and rollout plan
HOW THE TRAINING WORKS
Learn it. Apply it. Get it reviewed. Improve it.
Every important skill moves through explanation, demonstration, guided use and independent application. Trainer feedback is used to revise the work before it becomes part of the final portfolio.
Concept briefing
The trainer explains the principle, use case, limitations and the quality standard expected.
Live demonstration
A complete task is demonstrated while the trainer explains decisions, checks and common mistakes.
Guided lab
Learners repeat the method with support, ask questions and correct problems during the session.
Applied assignment
The same method is used on a different brief so the learner must make independent decisions.
Review and revision
Work is checked against a rubric, revised after feedback and prepared for project presentation.
PROGRESS IS CHECKED THROUGHClass exercisesModule deliverablesProject reviewsFinal capstone presentation
PORTFOLIO WORK
Projects you can show
Lead response agent
Plan, produce, test and present a finished piece with trainer feedback.
Meeting follow-up agent
Plan, produce, test and present a finished piece with trainer feedback.
Service desk agent
Plan, produce, test and present a finished piece with trainer feedback.
Operations capstone
Plan, produce, test and present a finished piece with trainer feedback.
TAKE THE NEXT STEP
Need fees, syllabus or the right batch?
An AI5 Academy advisor can help you compare mode, schedule and starting level.
TOOLS COVERED
ChatGPTn8nMakeAirtableGoogle Workspace
Tool coverage may be updated when the industry changes. Core methods remain part of the course.COMMON QUESTIONS
Before you apply
Is coding required?
No. Most labs use visual workflow tools and clear business logic.
＋Can we use our company software?
Common apps are covered and custom corporate work can be planned around approved systems.
＋Will the agent work without supervision?
The course focuses on supervised use with approval for important actions.
＋Do I need coding experience?
No, unless the course level says otherwise. Your advisor will check the right starting level.
＋Are classes live or recorded?
Classes are trainer-led in the classroom or live online. Recordings may support revision but do not replace class.
＋Will I receive a certificate?
Yes. Course completion requires attendance, assignments and the final project.
＋Can working professionals join?
Yes. Weekday, weekend and selected fast-track schedules are available.
＋NEXT BATCH
Choose your course.
Choose your schedule.
Online or offline. Weekdays or weekends. Regular or fast track. Speak with an AI5 Academy advisor about the right starting level.